1. Nature of Services

Maritime Pe acts as an intermediary platform facilitating mobile recharges (Prepaid/Postpaid), DTH top-ups, and utility bill payments through various service providers (Operators). Since these transactions are processed in real-time through third-party networks, certain restrictions apply to refunds.

2. Successful Transactions

• No Refunds: Once a recharge is successfully credited or a bill payment is accepted by the operator, the transaction is considered final. No refunds or reversals will be processed for successful transactions.
• User Responsibility: It is the user's responsibility to ensure that the correct mobile number, DTH ID, consumer ID, and amount are entered. Maritime Pe is not liable for recharges or payments made to incorrect details provided by the user.

3. Failed Transactions

• Automatic Refund: If a transaction fails due to technical issues, network errors, or server downtime, and the amount has been debited from your payment source, a refund will be initiated automatically.
• Timeline: Refunds for failed transactions are typically processed back to the original payment source within 24 to 72 hours. In some cases, depending on your bank's policy, it may take up to 7 working days to reflect in your account.

4. Pending Transactions

• In some instances, a transaction may remain in a "Pending" state while awaiting confirmation from the operator. Maritime Pe will periodically check the status.
• If the operator eventually confirms the transaction as successful, it will be treated as such. If it fails, a refund will be initiated as per Section 3.

5. Cancellations

Due to the real-time nature of our services, a transaction cannot be cancelled once it has been initiated and submitted for processing.

6. Dispute Resolution

If your transaction was successful on Maritime Pe but the service was not rendered by the operator (e.g., recharge not received), please contact our support team within 24 hours with your Transaction ID. We will coordinate with the operator to resolve the issue.